XEND EXPRESS EPIC FAIL...AGAIN!

And so I am a irate customer right now.  Quite pissed off to be honest.  I've used Xend express for quite long time, apart from very bad experience that i've encountered before everything is going well until this. AGAIN.

XEND EPIC FAIL 1

Around first week of August, we have sent 6 blankets in a plastic stripes packaging bound with tapes to compact items to minimize the bulkiness.

That costs PHP 820 and so the package seems overcharged considering average weight is less than 6 kilograms.

Last July 23 we have sent 6 blankets to the same address and was only billed PHP 580, quite a huge disparity. Each blanket actually weighs less than a kilo ( around 1/2 for single size blanket and 3/4 of a kilo for double size ones).

 Sometime last week I complained thru their resolution center of this.  
After sending the proof and all communications done thru e-mails.  I have received call earlier today saying the volumetric weight of the package that LBC has charged them is of 10 kilos.  That the actual volumetric weight of package is 11 kilos! This photo says otherwise

And would be entitled to refund of only PHP 80 for the 1 kilo discrepancy.  I say what the HECK!  Not to mention that buyer said 1 blanket has gone missing so i refunded her for that,  dunno how it was lost, tragic transaction indeed.

And so we have opted to send use JRS to send bulky package the next time around.  This package contains 5 blankets and was only billed around PHP 250.  What a relief!  I have refunded the excess postage cost billed to my client because of that.

 As of now, i'm asking them of proof that LBC has in fact billed them for 10 kilos.  

TO BE UPDATED...

LESSON LEARNED: NEVER USE XEND EXPRESS FOR BULKY PACKAGES